Hospitality
For resorts, hotels, and guest-facing operations.
Sun International casinos, Tsogo Sun hotels, Serena across East Africa, Mövenpick in Cairo, Radisson Blu in Lagos. Hospitality is a maintenance business pretending to be a service business — every room out of service is ADR forgone, every chiller down is a Trustpilot review. Comiine treats guest impact as a first-class criticality dimension.
The pains we hear in every demo.
Room-down economics are punitive
A 200-room property at 78% occupancy losing one room a day for two weeks is six figures of forgone ADR. Most CMMS treat the room and the boiler as the same asset class — they are not.
Guest-facing asset failures hit reviews within hours
A pool pump down at 11am is a TripAdvisor complaint by 5pm. Standard CMMS measure operational impact, not reputational.
Multi-property roll-up is a quarterly Excel exercise
A regional GM with eight properties wants one dashboard. Most CMMS surface one property at a time and ask the GM to integrate it themselves.
Built for your reality, not a slide.
Guest-impact criticality dimension
Critical = guest-facing. The pool pump and the back-of-house chiller share status but split priority. The pool gets the on-call.
Room-asset hierarchy via ltree
Property → floor → room → fixture. A faulty thermostat in 421 is one WO; a faulty riser stack on floor 4 cascades to all rooms.
Multi-property roll-up on the asset surface
The regional GM toggles between properties or sees the union. The same surface technicians use, the same surface owners audit.
What disciplined maintenance is worth.
Recognise these?
Sample asset codes from our demo estate. Yours will look familiar.
What changes on Monday morning.
A maintenance manager at a Cape Town five-star opens Comiine on her tablet at 06:30. POOL-PMP-4 shows Degraded — flow rate has dropped 12%. The pool opens to guests at 07:00. The standby plumber is already on-site for a planned PM elsewhere — the system reassigns him, the pool is back to spec by 06:52, and the front-of-house team is notified the pool will open on time.